IT Operations Intern

Location US-IL-Northbrook
Requisition Post Information* : Posted Date 2 weeks ago(5/25/2023 9:00 AM)
Job ID
# of Openings
Job Category
Information Technology
Level 2
NFP Research



At UL, we know why we come to work.

The Underwriters Laboratories Operations Team is seeking a motivated and enthusiastic IT Operations Technology Intern to join our dynamic team and focus on IT Operations, Extended Reality, and Knowledge Management. As a Technology Intern, you will have the opportunity to gain hands-on experience in various aspects of our technology operations and contribute to exciting projects related to knowledge management and extended reality. This internship will provide you with valuable exposure to the latest technologies, collaboration with experienced professionals, and the chance to make a meaningful impact within our organization.


Underwriters Laboratories

At UL Research Institutes and UL Standards & Engagement (UL), we wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. UL stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!


UL has COVID-19 protocols and policies in place to ensure the safety of our employees, customers and clients. Effective November 1, 2021, the company mandates that employees are vaccinated against COVID-19 as a condition of employment (except where prohibited by law), subject to reasonable accommodation as required by law. 

What you’ll learn & achieve:

  • Assist in managing IT operations, including the maintenance and troubleshooting of hardware, software, and network infrastructure.
  • Support the implementation and management of knowledge management systems, ensuring information is organized, accessible, and up-to-date.
  • Collaborate with cross-functional teams to develop and enhance extended reality (XR) applications, such as virtual reality (VR), augmented reality (AR), or mixed reality (MR) solutions.
  • Participate in the testing, deployment, and user support of XR applications and technologies.
  • Conduct research on emerging trends, tools, and best practices in IT operations, knowledge management, and extended reality.
  • Assist in data analysis, reporting, and visualization tasks related to IT operations and XR initiatives.
  • Contribute to the documentation of technical processes, procedures, and best practices in IT operations and XR.
  • Participate in team meetings, brainstorming sessions, and knowledge-sharing activities.

What makes you a great fit:

  • Current enrollment in a relevant Bachelor's or Master's degree program in Computer Science, Information Technology, or a related field.
  • Strong interest in IT operations, knowledge management, and extended reality technologies.
  • Familiarity with IT infrastructure, networking concepts, and troubleshooting methodologies.
  • Knowledge of management principles, tools, and systems is a plus.
  • Experience or coursework in extended reality technologies (VR, AR, MR) is desirable.
  • Solid problem-solving and analytical abilities, with a keen attention to detail.
  • Excellent communication and teamwork skills.
  • Ability to manage time effectively, handle multiple tasks, and meet deadlines.

What you’ll experience working at UL:

  • Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 128 years and is deeply ingrained in everything we do.
  • People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play.
  • Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

Learn More:

UL Research Institutes and UL Standards & Engagement are nonprofit organizations dedicated to advancing safety science research through the discovery and application of scientific knowledge. We conduct rigorous independent research and analyze safety data, convene experts worldwide to address risks, share knowledge through safety education and public outreach initiatives, and develop standards to guide safe commercialization of evolving technologies. We foster communities of safety, from grassroots initiatives for neighborhoods to summits of world leaders. Our organization employs collaborative and scientific approaches with partners and stakeholders to drive innovation and progress toward improving safety, security, and sustainability, ultimately enhancing societal well-being.


Our wholly owned subsidiary, UL Solutions, advances our shared public safety mission. We fund our work through grants, the licensing of standards documents and the business activities of UL Solutions, which conducts testing, verification, and certification, and provides training and advisory services, along with data-driven reporting and decision-making tools for customers around the world. To learn more, visit our websites and


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