User Experience Researcher

Location US
Requisition Post Information* : Posted Date 3 weeks ago(2/9/2024 11:49 AM)
Job ID
# of Openings
Job Category
Level 2
NFP Research


NFP UL Research Institutes

At UL, we know why we come to work.

We have an exciting opportunity for a User Experience Researcher with Underwriters Laboratories Research Institutes.

The UX Researcher develops and maintains external facing applications that deliver customized information, resources, and oversees overall user experience of digital properties. The UX Researcher supports subject matter experts and the communications and outreach team by enhancing existing and creating new digital resources to support DSRI’s research needs and stakeholder experience contributing to the execution of the organization’s strategy. 

At the Digital Safety Research Institute (DSRI) we help people keep themselves safe and secure from digital threats. Our grand challenge is “safety at the human-digital interface”. This means our first concern is always the people who use or interact with digital technologies. That’s why having an excellent UX Researcher join our team is so important. The UX Researcher will craft interfaces that turn digital privacy, security, and safe and responsible AI from abstract or hard-to-understand concepts into easily digestible information that drives positive behavior change.


*This a fully remote role


Underwriters Laboratories:


At Underwriters Laboratories Research Institutes, we wake up every day with a common purpose: to make the world a safer, more secure and sustainable place. Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence. Underwriters Laboratories stands at the forefront of technological advancement, and we are continually challenged to find new ways to foster innovation and positive change. Satisfying? Yes. Exciting? Absolutely!


What you’ll learn & achieve:

As the User Experience Researcher, you will play a key role in the rapid growth of Underwriters Laboratories as you:

  • Scope UX research projects, conducts experiments, and publishes results in peer-reviewed conference and journals – individually or as part of a research team.
  • Contribute to user-centered design and design research balancing often competing user needs for ease of use, privacy, security, and performance.
  • Work with other DSRI teams to conducts user interviews, usability testing, and surveys to gather qualitative and quantitative insights that will inform our work.
  • Collaborate with team to develop user personas, user journeys, and other relevant documentation to guide design and development.
  • Analyze user feedback and behavior data to provide actionable recommendations for developing and enhancing user experiences.
  • Test and review content, perform quality assurance checks, and adjust as needed to ensure published content meets quality and performance criteria.
  • Effectively facilitate design and product development processes with cross-functional teams, especially research and engineering teams.
  • Create, update, and maintain wireframes, prototypes, and designs for a wide variety of public-facing and internal applications from websites to command-line interfaces.
  • Has research ideas on how design can encourage users to better adopt more positive behaviors.
  • Lead design and branding for DSRI projects (in accordance with UL Research Institutes branding) including open-source software, research initiatives across subject areas, and outreach and other communications projects.
  • Perform other duties as assigned. 

What makes you a great fit:

Professional Competencies

  • Knowledge of interactive usability best practices and concepts, interactive design, and information architecture.
  • Demonstrated experience with information design and/or data visualization.
  • Demonstrated ability to build experiences that express information on complex subjects in a clear, understandable way.
  • Proficiency in relevant research tools, such as user testing platforms, survey tools, and analytics software.
  • Maintain current knowledge of digital and online technologies, best practices, trends, issues, editing and authoring tools. 
  • Strong project planning, project management, and attention to detail.
  • Excellent verbal/written communication, and proofreading skills.
  • Ability to work independently in a fully remote institute while engaging in a highly collaborative team environment.
  • Ability to identify and rank priorities as demonstrated by the ability to establish, track, and meet schedules for multiple projects while maintaining high quality and exceptional results.

Experience and Education Requirements

  • Minimum MS degree in UX Design, HCI, Interaction Design, or related field. PhD preferred.
  • Minimum 4 years of experience in industry working in UX research.
  • Published work in a relevant research area, required.

What you’ll experience working at UL:

  • Mission: For Underwriters Laboratories, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 127 years and is deeply engrained in everything we do.
  • People: Ask any Underwriters Laboratories employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at Underwriters Laboratories. We’re able to deliver the best because we employ the best.
  • Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
  • Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
  • Total Rewards: All employees at Underwriters Laboratories are eligible for bonus compensation. Underwriters Laboratories offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that Underwriters Laboratories contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:

About Underwriters Laboratories Research Institutes


Underwriters Laboratories Research Institutes is a nonprofit organization dedicated to advancing safety science research through the discovery and application of scientific knowledge. We conduct rigorous independent research and analyze safety data, convene experts worldwide to address risks, share knowledge through safety education and public outreach initiatives, and develop standards to guide safe commercialization of evolving technologies. We foster communities of safety, from grassroots initiatives for neighborhoods to summits of world leaders. Our organization employs collaborative and scientific approaches with partners and stakeholders to drive innovation and progress toward improving safety, security, and sustainability, ultimately enhancing societal well-being.

Our wholly owned subsidiary, UL Inc., advances our shared public safety mission. We fund our work through grants, the licensing of standards documents and the business activities of UL Inc., which conducts testing, verification and certification, and provides training and advisory services, along with data-driven reporting and decision-making tools for customers around the world.

To learn more, visit


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